Communication

I was reminded this evening about how important it is to pay attention to the tone of your voice when speaking. It can really change the message you are trying to send (or annoy the other person) when your tone is aggressive, overly assertive, condescending or if you are speaking to loudly. Remember, 70% percent of our communication is done through our non-verbal behaviors and the tone of our voice. So be aware of not just the words you are saying, but how you are conveying those words and expressing them non-verbally.